Purpose:

To interact with and create lasting, genuine relationships with every guest, encouraging and earning their loyalty and repeat business and maintain a high level of service by being a leader for the baristas on shift.

Key Duties & Responsibilities:

Guest Service:

• Greet all guests with a friendly smile

• Demonstrating passion and confidence for the Second Cup Brand

• Honor guests by providing quick, friendly and genuine service

• Generates guest satisfaction; responds appropriately to guest concerns.

Product Quality

• Ensures that Baristas maintain a high level of Second Cup standards for all    products preparation.

• Ensures that Baristas follows all Second Cup standard recipes at all times

• Educates guests on Second Cup products and services

Teamwork

• Communicates with coworkers & management to solve issues and prove quality & service

• Always ready to assist baristas during peak business times

• Works with baristas and management to effectively implement positive change

• Contributes to a positive work environment

• Assists in the opening and/or closing of the café when required.

Cash Handling

• Ensures all Baristas are following cash handling procedures during shifts

• Follow business procedures for handling voids and cash handling mistakes

• End of shift reconciliation of cash and register records

Job Challenges:

• Understanding features and benefits of all Second Cup products

• Memorizing drink recipes

• Face to face guest complaint issues

• Understand and troubleshoot any equipment issues

• Maintaining coffee freshness standards while also controlling waste

• Suggestive selling

• Multi-tasking (e.g. cleaning, restocking, deliveries with constant guest interactions)

• Coach, train and assist Baristas during any shifts

• Work varied hours/days based on café requirements

Required Knowledge, Skills and Abilities:

• Guest service skills (i.e. positive, caring attitude)

• Strong teamwork skills

• Cash handling, retail or food service experience preferred

• Product knowledge

• Selling Skills

• Handle multiple tasks at one time

• Maintain a positive morale and professional attitude at all times

Extra Benefits:

• Salary+Daily tip
• International Certificates
• Health Insurance