Purpose

To interact with and create lasting, genuine relationships with every guest, encouraging and earning their loyalty and repeat business.

Key Responsibilities:

Product Preparation & Knowledge

• Making drinks, including blender and espresso based beverages

• Serving food

• Creating merchandise gifts

• Preparing whole and ground bean packages

• Providing product information to guests

Selling

• Seeks opportunity to enhance the guest experience by providing recommendations for complementary and new products (e.g., food, merchandise, café cards etc.)

Cleaning and Organizing

• Cleaning the facilities (condiment stand, floors, counters, washrooms, tables etc)

• Re-stocking product (e.g. beans, cups, merchandise)

• Equipment maintenance and calibration (espresso machine, grinders, syrup dispensers)

Cash Handling

• Completing sales with guests using cash, debit/credit, givex

• Follow business procedures for handling voids and cash handling mistakes

·        End of shift reconciliation of cash and register records

Experience Delivery

• Providing consistent, individualized guest attention

• Acting in a friendly, approachable manner

• Demonstrating passion and confidence for Second Cup brand

Extra Benefits,

• Salary+Daily Tip
• International Certificates