Job Title: |
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Marketing Manager |
Category: |
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Marketing |
Total Positions: |
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2 |
Job Location: |
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Lahore |
Gender: |
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No Preference |
Age: |
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24 to 40 years |
Minimum Education: |
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Bachelors |
Career Level: |
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Experienced Professional |
Minimum Experience: |
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1 Year3 Years |
Salary Range: |
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PKR 0 to 0 per Month |
Apply By: |
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Sep 7, 2020 |
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Job Description: |
Responsibilities
- Manage incoming and outbound calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
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Company Information |
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Company Name: Mawa Group Company Description:
Mawa Group
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