- The post-holder is responsible for all tasks required for collection of debts.

- Making phone calls, field visits to collect payments from defaulters.

- Supervising, motivating and managing fellow staff (Recovery officers).

- Development, coaching and assessment of cases reports.

- Follow through to legal proceedings if any. (court cases of that area)

- Maintains or exceeds pre-established goals relating to the collection of past-due accounts.

- Coordinates regularly with manager collections for all developments.

- Updated to Manager Collections for all recovery cases.

- Follow up and collect installments from defaulters.

- Monitor payment status of accounts.

- Manage local and outstation visits in a cost effective manner.