Front Desk Officer  
Adamjee Life Assurance   More jobs from this company

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Job Title:   Front Desk Officer
Category:   Clerical/Admin
Total Positions:   1
Job Location:   Lahore
Gender:   Female
Minimum Education:   Intermediate/A-Level
Career Level:   Experienced Professional
Minimum Experience:   2 Years
Salary Range:   PKR 0 to 0 per Month
Apply By:   May 8, 2024
     
     
 
Job Description:

Service Delivery

  • Provide an exceptional Customer Service experience to site residents and their guests, acting as a single point of contact for all enquiries they may have.
  • Ensure guests are greeted & welcomed courteously and their needs are anticipated at all times.
  • Provision of Reception services between the office hours as directed by the line manager.
  • Efficient guest registration and host notification with the ability to remember guest names and faces.
  • Ownership and development of meeting room management to meet and exceed business needs.
  • Issue passes in accordance with the laid down procedures and explain the HSE and evacuation procedures to each guest and non-resident visitors.
  • Ensure the reception desk is kept immaculate and tidy at all times.
  • Ensure that all absences from the reception desk are managed so that the desk is never left unattended during operational hours.
  • Completion of the daily shift checklists morning and afternoons and monthly reports to promote the running of an efficient reception service.
  • Administer the bookings for meeting rooms and inductions.
  • To be competent and confident in the use of a range of relevant IT systems.
  • To proactively assist guests with luggage on their arrival at the building.
  • To undertake general team administration duties for the Facilities Management operation as directed.
  • To take ownership for the visual standards of the entire reception area and all related areas that impact on the Customer Experience.
  • Able to provide, general information on the local area, directions, traffic & travel updates, information on flights and travel timetables.

Compliance Management

  • Delivery of services as laid down on the Service Level Agreement document for the Reception service.
  • Report all service shortcomings affecting the guest experience to your line manager regardless of what service is being provided.
  • Support your team with continuous improvement to services and procedures.
  • Maintain personal awareness of all site procedures relevant to the Reception role, ensuring that any required changes to procedures are brought to the attention of the process owner.
  • Completion of the daily checklists.
  • Be fully conversant with the reporting procedures for any non-conformance / incident in relation to H&S and first aid.
  • Must know where the fire exits locations are situated and follow SFOC procedures during evacuation.

People & Performance Management.

  • To take great pride in your personal presentation, adhering to the laid down uniform and appearance standards for the team, and supporting other team members by carrying out regular “image” checks for each other.
  • To always smile and use positive body language in each interaction, enabling to take control of working area and support/check colleagues in their delivery.
  • Embrace and deliver the working together service excellence concept and to operate as part of the “One Team” culture across the Adamjee Life.
  • Ensure prompt and seamless handover of information and special requests between shifts.
  • Support the manager with cross-training other members of the team.
  • The Reception personnel are expected to perform at a competent or high level in all competencies listed below.

Company Information
 
Company Name:  Adamjee Life Assurance
Company Description:
To create a superior Global Insurance company as the single largest player in the market through innovation in products, pricing, packaging and distribution, thereby revolutionizing the industry.

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